Terms of service

Please peruse these Terms of Use carefully. Accessing or using this website, constitutes acceptance of these Terms of Use (“terms”), as such may be revised by The Kava Society Limited from tim to time, and is a binding agreement between the user (“you”) and The Kava Society Limited governing the use of the website. If user does not agree to these terms, user should not access or use this website. These terms contain disclaimers and other provisions that limit our liability to user.

In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Sites, these Terms will govern. However, if you navigate away from the Sites to a third-party site, you may be subject to alternative terms and conditions of use, as may be specified on such site, which will govern your use of that site.

Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.

This website is operated by The Kava Society Limited, New Zealand. When you buy something from our online store, you will be buying from The Kava Society Limited, Suite 10152, 17B Farnham Street, Parnell, Auckland, New Zealand.

Privacy

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We value your privacy and we will never share your order, personal or payment details with anyone, unless required to do so by New Zealand law. We will only use your contact information if we need to get in touch about your order.

You will be added to our mailing list only if you opt in, you are free to unsubscribe at any time.

Payment and Security

We use Stripe or Paypal for your payments. Stripe use data encryption and real-time fraud prevention technology to keep your information secure, reducing the risk of online fraud. We pay a fee to the payment processor on each transaction, and rely on their expertise in secure payment processing, allowing us to stick to what we do best: sourcing and supplying some of the world’s finest kava.

Your card information is not captured or stored at any time on our website. To find out more about the security that Stripe or Paypal apply to your payment, please visit Stripe or PayPal’s website.

Payment of your order is always in New Zealand Dollars (NZD).

Shipping and Delivery

Please refer to our Shipping & International Orders for detailed information about our shipping charges and supported destionations. We aim to dispatch all orders within 1 working day. Please allow 1-3 days for delivery within New Zealand, if you are rural allow an extra 2 days. For orders placed on the website a tracking number for your item will be emailed upon dispatch.

We guarantee the delivery of orders to valid and correct addresses in New Zealand.

If you order from outside of New Zealand, you accept full responsibility for the package. Any and all potential import taxes, charges or compliance with any other regulatory requirements are the responsibility of the buyer. In case of lost items, we may be able to file a claim with New Zealand Post, provided you notify us within 30 days of placing your order.

Returns and Refunds

We want you to be happy with your purchase. While we don't offer refunds or returns for change of mind or personal preference (such as taste), we will absolutely make it right if there is an issue with product quality.

When Can I Request a Return? If there's a problem with your order, please contact us within 14 days of receiving your delivery. We're happy to investigate and offer a solution if the product is faulty or doesn't meet the standard it should.

How to Request a Refund or Return To start the process, please email us at contact@kavasociety.nz or reply to your order confirmation. Let us know:

• What the issue is
• Your order number
• A photo if helpful

We'll get back to you within 2 business days.

What Happens Next For quality issues, we may offer a remedy based on the information and/or evidence you provide. In some cases, we may request the product be returned for inspection or replacement. We cover return shipping costs for faulty products only.

If you received the wrong item or your order is missing items, we'll offer you the choice of:

• Having the correct item shipped to you, or
• A refund for the affected item (as cash refund or store credit - your choice)

Refund Timeline Refunds will be processed to your original payment method within 5 business days once approved. We'll notify you once the refund is processed.

Delivery Address & Collection Please double-check your delivery address before completing your order. We're unable to offer refunds for orders sent to incorrect addresses provided at checkout, or if you're unable to collect or accept your delivery. If uncollected items are returned to us in original condition, we may be able to offer a refund minus shipping costs and a 10% restocking fee. Alternatively, if you prefer to have the order reshipped, you can cover the additional shipping costs and no restocking fee will apply.

Your Rights Under NZ Law We comply with the Consumer Guarantees Act 1993. This means you're entitled to a remedy (repair, replacement, or refund) if products are faulty, not of acceptable quality, or don't match their description. Please note that businesses aren't required to provide remedies for problems you were made aware of before purchase, or if you simply changed your mind.

Pricing

All prices are in New Zealand dollars. The prices include GST for NZ-based customers. Freight charges are added later at the checkout area and payment section of the online shop. Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay.

Intellectual Property

Our website and all of the material on it is protected by copyright and other intellectual property rights (IP) that belong to The Kava Society Ltd, or that we have a permission to use on our website. We ask you to respect these rights. You must not copy, reverse engineer, adapt, modify, transmit, post or distribute, whether electronically or otherwise, any material from our website.

If you want to use some of the information we have please send us a written request and we will be in touch regards whether the use of our or others’ intellectual property is permissible.

Errors, Inaccuracies or Omissions on This Website

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.